Shipping and Refund Policy
Shipping
We offer free shipping on orders over $50. Orders below $50 will have a flat shipping fee of $4.99.
Orders are shipped the same or next business day from our warehouse in Seattle, WA. Deliveries to the West Coast typically take 1-3 business days, while deliveries to the East Coast can take up to 7 business days. You'll receive a shipping confirmation email and a tracking number as soon as your order ships.
We currently only ship within the continental United States and do not ship to Alaska or Hawaii.
Refund Policy
- If your box was delivered damaged and your rolls are unusable, we'll be happy to ship out a replacement order. Please include pictures of the damaged package, as that will help us file a claim with our carrier.
- If you are a recurring subscriber and would like to cancel your order before it has shipped out of our warehouse, email us, and we will be happy to cancel your order and provide a refund.
- If your order has already shipped from our warehouse or been delivered to your address, please email us, and we will be happy to adjust your subscription or shipping frequency to the cadence that works best for you.
Return Policy
We do not accept returns.
Delivery Policy
Orders are packaged and shipped as soon as possible, usually within 3 business days, and will be delivered via FedEx ground per the delivery instructions provided during the checkout process. There may be periods when we expect shipping delays, which will be noted on the website and in your shipping ETA at order confirmation. You can email hello@savetrees.co with any questions on shipping ETAs.
Cancellation Policy
Save Trees subscriptions can be canceled anytime by logging into your account at savetrees.co/account/login or reaching us at hello@savetrees.co
If your order has already shipped from our warehouse or been delivered to your address, please email us, and we would be happy to adjust your subscription or shipping frequency to the cadence that works best for you.
Need more help?
Text 206-201-1832
Email hello@savetrees.co
Updated November 2025